At Matis Voice, we take your privacy seriously. This Privacy Policy explains how we collect, use,
disclose, and safeguard your information when you use our voice AI services.
1. Information We Collect
Information You Provide
When you register for an account or use our services, we may collect:
- Account information (name, email, company name, phone number)
- Billing information (payment method, billing address)
- Knowledge base content you upload to train your AI agent
- Configuration settings for your voice agents
Information Collected Automatically
When calls are processed through our platform, we collect:
- Call metadata (duration, timestamps, phone numbers)
- Audio recordings (when call recording is enabled)
- Transcripts of conversations
- Usage analytics and performance metrics
Information from Third Parties
We may receive information from integrated services like CRMs, payment processors, and analytics
providers.
2. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Train and improve our AI models (with appropriate anonymization)
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and fraud
3. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Call
recordings and transcripts are retained according to your plan settings:
- Starter: 30 days
- Professional: 90 days
- Enterprise: Customizable retention period
You may request deletion of your data at any time by contacting privacy@matisdigital.ca.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist in providing our services
(cloud hosting, payment processing, etc.)
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law or to protect our rights
- With Your Consent: When you have given explicit permission
5. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption in transit (TLS 1.3) and at rest (AES-256)
- Regular security audits and penetration testing
- Access controls and authentication requirements
- Employee security training and background checks
- SOC 2 Type II compliance
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Portability: Request your data in a portable format
- Objection: Object to certain processing activities
To exercise these rights, contact us at privacy@matisdigital.ca.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure
appropriate safeguards are in place for such transfers, including Standard Contractual Clauses
approved by the European Commission.
8. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect
personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the
new Privacy Policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at:
- Email: privacy@matisdigital.ca
- Address: Toronto, Ontario, Canada